Question 1

Do I need Rhino to use CrossGems?

Accepted Answer

Yes, CrossGems is a Rhino 7 Plug-in for Jewelry, just make sure to be using the latest Rhino version and it will be able to load CrossGems as well.

In case you don't have it installed we will ask you to install it along with CrossGems.

Question 2

Can I evaluate the software before purchase CrossGems?

Accepted Answer

Yes, CrossGem Trial version is available to evaluate the software. It's fully funcional for 30 days. You can request your trial at www.crossgems3d.com/download (https://www.crossgems3d.com/download)

Question 3

What's the difference between the CrossGems Lite and CrossGems Pro?

Accepted Answer

There are two versions available:
CrossGems Pro license includes all the features and CrossGems lite license has some limited tools.
You can check the list of what each one includes : www.Crossgems3d.com/pro-vs-lite (www.Crossgems3d.com/pro-vs-lite)

Question 4

Do I need internet connection to use the software?

Accepted Answer

Internet connection is required only for activation, after that it can be used online with the Cloud license option. Alternativelly there is also available the Static license to use the software without internet connection.

Question 5

Is CrossGems available for Grasshopper?

Accepted Answer

Yes, CrossGems is a Plug-in for both Rhino and Grasshopper, take the best from both worlds.

Question 6

I already use Rhino, can I load CrossGems to it?

Accepted Answer

Yes, CrossGems is a Rhino Plug-in for Jewelry, just make sure to be using the latest Rhino 7.0 SR and it will be able to load CrossGems as well.

Question 7

How to show CrossGems Toolbar inside Rhino?

Accepted Answer

To show the CrossGems Toolbar you can use the command "_CgShowToolbar" to load it.

Question 8

I don't have Rhino, can I also evaluate the software?

Accepted Answer

Yes but remember that CrossGems is a Rhino Plug-in, crossgems installer will install it in case that you don't have it installed yet.

Question 9

How can I learn to use the software?

Accepted Answer

There are several resources available to learn how to use the software. We recommend to get familiar with general workflow by using our videos and tutorials online. Also there is available an extensive description for each tool inside the program. Meanwhile you can reach us directly, our team is always ready to assist.

Finally we and our partners are organizing training classes periodically in different locations to be announced time to time.

Question 10

CrossGems is not loading after the last update!

Accepted Answer

Most likely you will just need to update Rhino, you can run the CrossGems Web Installer, which can be download from here (https://www.crossbytes3d.com/download)i(https://www.crossbytes3d.com/download)t will check your rhino version and will install the requiren one if needed.

Question 11

What's the best computer to run CrossGems?

Accepted Answer

For the best design experience we suggest to run CrossGems on a machine that fits the system requirements available at: https://www.crossbytes3d.com/download/systemrequirements (https://www.crossbytes3d.com/download/systemrequirements)

Question 12

Can I load CrossGems in Rhino for Mac?

Accepted Answer

CrossGems runs only on top of Rhino for Windows, the only option for Mac users is through Bootcamp. Please consult the system requirements at: https://www.crossbytes3d.com/download/systemrequirements (https://www.crossbytes3d.com/download/systemrequirements)

Question 13

Is there available an Educational Version?

Accepted Answer

Yes we have a special version for Students or Teachers for educational purposues: www.crossbytes3d.com/educational (https://www.crossbytes3d.com/educational)

Question 14

What are the changes in the latest CrossGems Update?

Accepted Answer

Please check the Changelog for the documented list on each version: www.crossbytes3d.com/changelog (www.crossbytes3d.com/changelog)

Question 15

Is there available any production guide?

Accepted Answer

Yes, please consult the production guide if you are getting familiar with jewelry manufacting standards: www.crossbytes3d.com/production  (www.crossbytes3d.com/production)

Question 16

I prefer Grasshopper canvas with default colors.

Accepted Answer

To set Grasshopper to defaults just go to File > Special Folders > Settings Folder and delete the grasshopper_gui file. After restart Rhino it will revert to defaults.

Question 17

Understanding Boolean Operations.

Accepted Answer

Boolean operations are part of everyday workflow on 3D modelling. Even we have develop our own Parametric toolset inside Rhino, we are always working using Rhino engine to create CrossGems builders thats why is recommendable to understand how the Boolean operations are handled inside Rhino to avoid any issues: Boolean FAQ (https://wiki.mcneel.com/rhino/booleanfaq)

Question 18

Where can be found the Rhinoceros Documentation?

Accepted Answer

Rhino has an extensive help documentation online, it can be found here: Rhinoceros Help (https://www.rhino3d.com/support/)

Question 19

Is it possible to upgrade from an Edu or Lite version to a Pro version?

Accepted Answer

Yes, it is possible to upgrade from any version to a higher one just paying the difference, so an Edu version can be upgraded to Lite or Pro, and a Lite can be upgraded to Pro.

Question 20

The version is expired, what can I do?

Accepted Answer

It means that you have an old version of the software and you have to download the latest version. 
You can download from: www.crossbytes3d.com/download (www.crossbytes3d.com/download)
Once you have updated the software will work correctly again.